About Us | Bali Patient Concierge Care Team

What we are. Bali Patient Concierge provides
logistics, interpretation and care-coordination support. We are
not a hospital and do not provide medical diagnosis or
treatment. Always consult a licensed physician.

About Bali
Patient Concierge & Dr. Maya Anggraini

Bali Patient Concierge is an independent patient-advocacy and
care-coordination service, founded by Bali-born physician Dr. Maya
Anggraini, MD, and supported by an in-house registered-nurse care team —
we coordinate the non-clinical journey of international patients across
every Bali hospital, from a panicked airport arrival to a calm
discharge, and we take no commissions from hospitals. This page
explains who we are, why we exist, and the standards we hold ourselves
to. To work with us, request a
concierge or message wa.me/6281139414563.

Why we exist

No traveller should have to face a hospital in a language they don’t
speak, alone. That belief is the reason this service exists. Every year,
capable, healthy people arrive in Bali and suddenly find themselves — or
a loved one — in a hospital bed, navigating forms they can’t read,
payments they didn’t expect, and clinical conversations where every word
matters but half are lost.

We close that gap. We are the bilingual hands and the steady voice at
your side, handling the logistics so you can focus on
getting well.

Meet Dr. Maya Anggraini, MD

Dr. Maya Anggraini is the founder and lead patient
advocate of Bali Patient Concierge.

  • Medical degree (MD): Universitas Udayana Faculty of
    Medicine, Bali.
  • Experience: 12 years in international patient
    services and hospital care-coordination, much of it spent inside the
    international-patient desks of Bali’s largest hospitals.
  • Certification: Certified medical interpreter
    (English/Indonesian).
  • Professional membership: Member, Indonesian Medical
    Association (IDI — Ikatan Dokter Indonesia).

Maya is Bali-born and trained on the island she serves. Before
founding this service, she spent a decade watching the same scene
repeat: a frightened foreign patient, a busy ward, and no one to bridge
the gap. She has personally coordinated 2,000+ foreign-patient
journeys — from the airport to the bedside to the flight home —
and she writes every guide on this site from real bedside experience,
not theory.

She believes a patient advocate’s loyalty must be to the patient,
full stop. That is why this service takes no hospital commissions and
stays strictly hospital-neutral.

Our RN care team

Every guide and protocol on this site is reviewed by our in-house
registered-nurse care team. Nurses bring the practical,
hands-on perspective that makes coordination safe — especially around discharge planning and home
nursing, where the difference between a smooth recovery and a
complication often comes down to detail. Our RN team sets the standards
we hold any partner nurses to.

What we do — and what
we deliberately don’t

Being clear about our boundaries is part of being trustworthy in a
YMYL (your-money-or-your-life) field.

We do:

We do not:

  • Diagnose, treat, prescribe, or give medical advice — that is always
    your licensed doctor’s role.
  • Recommend specific procedures or steer you to a particular hospital
    for our benefit.
  • Take commissions from hospitals, clinics, or insurers.

You can read the full statement of our standards on Trust & Accreditation.

Our presence in Bali

We are based in Bali with a real, verifiable local presence — the
people coordinating your care are on the ground, not in a distant call
centre. That proximity is what lets us meet a patient at the airport
within the hour or reach a ward in person when a family overseas needs
eyes on their relative.

How we measure success

We measure success in calm discharges, not booked procedures. A good
outcome for us is a patient who understood every decision, whose
insurance was handled cleanly, who recovered safely, and who flew home
well. That patient-first definition shapes everything, including the
honest, balanced tone of guides like Is Medical Tourism in
Bali Worth It?.

Frequently asked questions

Is Bali Patient
Concierge a hospital or clinic?

No. We are an independent patient-advocacy and coordination service.
We are not a hospital, do not employ treating physicians for your care,
and do not provide diagnosis or treatment. Your clinical care is always
with your licensed doctor and chosen hospital.

Who is behind the service?

It was founded by Dr. Maya Anggraini, MD — a Bali-born physician,
certified EN/ID medical interpreter, and IDI member — and is supported
by an in-house RN care team. See her credentials above.

Do you take commissions
from hospitals?

No. We are hospital-neutral and take no commissions from hospitals,
clinics, or insurers. We charge patients only for coordination, quoted
in writing in advance.

What does “patient advocate”
mean?

A patient advocate works solely on the patient’s behalf —
coordinating logistics, ensuring informed communication, and protecting
the patient’s interests — without clinical or commercial conflict of
interest.

Where are you based?

We are based in Bali with a verifiable local presence, which lets us
provide in-person support at the airport, hospitals, and recovery
accommodation. Contact us for
details.

How do I start working with
you?

Request a concierge via the form or
WhatsApp. Tell us the hospital or procedure, your arrival date, and your
needs, and we’ll respond with how we can help.

Work with our care team

Bali Patient Concierge provides logistics, interpretation and
coordination support. We are not a hospital and do not provide medical
diagnosis or treatment. Always consult a licensed physician.

Written by Dr. Maya Anggraini, MD — Founder & Medical Patient
Advocate. Medically reviewed by the Bali Patient Concierge RN Care
Team.

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