What we are. Bali Patient Concierge provides
logistics, interpretation and care-coordination support. We are
not a hospital and do not provide medical diagnosis or
treatment. Always consult a licensed physician. In a
life-threatening emergency, call 118 (ambulance) or 112
first.
Request Your Bali Patient
Concierge
To request emergency medical assistance or planned patient
coordination in Bali, contact us 24/7 via our inquiry form or WhatsApp —
tell us the hospital or procedure, your arrival date, and what you need,
and a bilingual coordinator will respond with how we can help.
There is no charge to ask. Whether you’re facing an emergency now or
planning care weeks ahead, this is where the support starts. Message us
on WhatsApp at wa.me/6281139414563 or complete
the form below.
If this is a
life-threatening emergency
Before anything else: if someone is in immediate danger, call
Bali’s emergency numbers — 118 for an ambulance or 112 for general
emergency — or go straight to the nearest hospital. Don’t wait.
Once help is on the way or the patient is being seen, contact us and we
will coordinate everything around the care: interpretation, admission, insurance liaison, and family
communication. Our step-by-step guide is Medical Emergency in
Bali: Exactly What to Do.
The fastest ways to reach us
WhatsApp (24/7)
For the quickest response, message us on WhatsApp: wa.me/6281139414563. This is
ideal for urgent situations and for families coordinating from overseas
across time zones.
Inquiry form
For planned care or non-urgent questions, complete the inquiry form.
To help us respond usefully, please include:
- Your name (and the patient’s name, if
different). - Hospital or procedure — which hospital you’re at or
heading to, or the procedure involved. (If you’re unsure which hospital,
that’s fine — see our neutral Bali
Hospitals Guide and we’ll help you decide.) - Arrival date — when you land in Bali, or the date
care is needed. - What you need — airport transfer, admission help,
an interpreter, billing/insurance liaison, recovery care, or the full
journey.
The form fields are: Name · Hospital/Procedure · Arrival date
· Needs.
What to include in your
message
You don’t need to write a perfect summary — a single line is enough
to start. But the more of the following you can tell us up front, the
faster and more precisely we can help, and the fewer back-and-forth
messages it takes to get moving. A useful first message usually answers
four questions:
- Who is the patient, and where are they now? Tell us
whether you’re the patient or contacting us for a relative, and whether
they’re already in a Bali hospital, at a hotel, still overseas, or
arriving soon. If they’re admitted somewhere, the hospital name and ward
help us reach the right desk immediately. - What is the situation? A short description —
“planned knee surgery,” “father collapsed on holiday,” “need an
interpreter for a diagnosis appointment,” or “arranging recovery
accommodation after discharge.” We don’t need clinical detail; we need
to understand the practical problem so we can match the right coordinator and services. - What is the timing? Your arrival date, the date of
a procedure, or simply “this is happening now.” Urgency changes how we
respond — an emergency gets an immediate coordinator, while planned care
lets us pre-book interpreters, transfers, and recovery stays in advance. - What do you think you need? Even a rough guess
helps: airport transfer, admission help, an interpreter, insurance and billing liaison,
recovery coordination, or the full journey. If you’re not sure, just say
so — diagnosing what you actually need is part of our job.
If English isn’t your first language, write in whatever language is
easiest; our coordinators work in English and Indonesian and will reply
clearly. There is no wrong way to reach out, and nothing you share
commits you to anything.
Form note for build: wire this inquiry form to the JHG Medical
Concierge backend (name, hospital/procedure, arrival date, needs) →
email + WhatsApp notification. WhatsApp button links to
wa.me/6281139414563.
What happens after you
contact us
- We listen. You tell us what’s happening — no
obligation, no charge to ask. - We tell you honestly how we can help, and which services fit your
situation. - We quote in writing before any coordination work
begins. No hidden fees, no hospital commissions. - We get to work — meeting you at the airport, the
ward, or coordinating remotely for an overseas family.
What to have ready (if you
can)
You don’t need anything to make first contact. But if available,
these speed things up: the patient’s passport details, travel-insurance
policy information, the hospital name, and any medical records
relevant to the care. Don’t delay contacting us to gather these — we can
work alongside you to assemble them.
Why contact us specifically
You’ll be speaking with a service founded and overseen by Dr.
Maya Anggraini, MD — a Bali-born physician, certified EN/ID
medical interpreter, and IDI member — backed by an in-house RN care
team. We are hospital-neutral, take no commissions, and exist to
advocate for the patient. Read our full standards on Trust & Accreditation and our story
on the About page.
Frequently asked questions
How
do I get emergency medical assistance as a tourist in Bali?
In a life-threatening emergency, call 118
(ambulance) or 112, or go to the nearest hospital
immediately. Then contact us on WhatsApp and we’ll coordinate
interpretation, admission, insurance, and family updates around your
care. See Medical
Emergency in Bali: What to Do.
Is there a charge to contact
you?
No. The initial inquiry is free. We only charge for coordination
work, and we quote in writing before starting anything.
Are you available 24/7?
Our coordination line operates 24/7 for urgent situations. For
planned care, contact us a few days to weeks ahead so transfers,
interpreters, and recovery stays can be confirmed.
Can my
family contact you on my behalf from overseas?
Yes. We frequently work with families coordinating a relative’s care
from abroad. Message us with the patient’s hospital and details and
we’ll act as your eyes and hands on the ground.
What
information should I include in my inquiry?
Your name, the hospital or procedure, your arrival date, and what you
need (transfer, admission, interpreter, billing, recovery, or full
journey). Don’t worry if some details are missing — just reach out.
Do you only help at
certain hospitals?
No. We coordinate across all major hospitals foreign patients use in
Bali, and we’re hospital-neutral. See the Bali Hospitals Guide.
Get in touch now
- WhatsApp (24/7): wa.me/6281139414563
- Inquiry form: Name · Hospital/Procedure · Arrival
date · Needs (above). - Home: Bali Patient Concierge ·
Services: Patient Concierge Services ·
About: Our care team
Bali Patient Concierge provides logistics, interpretation and
coordination support. We are not a hospital and do not provide medical
diagnosis or treatment. Always consult a licensed physician. In a
life-threatening emergency, call 118 or 112 first.
Written by Dr. Maya Anggraini, MD — Founder & Medical Patient
Advocate. Medically reviewed by the Bali Patient Concierge RN Care
Team.